Privacy Policy for Ukkera

Welcome to Ukkera . We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational platform.

By using our services, you agree to the collection and use of information in accordance with this policy.

We may collect information about you in a variety of ways. The information we may collect on the platform includes:

• Personal Data: Personally identifiable information, such as your name, email address, and telephone number, that you voluntarily give to us when you register with the platform.
• Course Data: Content you upload to the platform, including videos, documents, and other materials for your courses.
• Financial Data: Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, or exchange.

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the platform to:

• Create and manage your account.
• Process your transactions.
• Email you regarding your account or order.
• Improve our platform and services.
• Send you promotional information about our products and services.

We do not share your personal information with third parties except as described in this Privacy Policy. We may share information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

We allow you to upload materials from your Google Drive. We will only access your Google Drive to upload files that you select. We do not store your Google account data, and we do not share your content from Google Drive with any other party.

• We use secure methods to upload files from your Google Drive.
• We do not delete any content from your Google Drive.

Our application collects and securely stores Zoom OAuth tokens in order to enable instructors to connect their Zoom accounts and host live sessions. These tokens are stored in an encrypted database and are never exposed to clients or logged in plaintext. We also securely store the Zoom Meeting ID and a hashed version of the Meeting Password to facilitate class access. All stored data is encrypted, and we retain it only as long as required for application functionality. Users may revoke access at any time.

To provide this functionality, our application requests the following Zoom OAuth scopes:

Meetings: Create, update, view, and delete meetings; manage meeting templates, participants, registrants, and meeting status; access meeting summaries and past meeting information.

Users: View basic user information and tokens; update user profiles, features, and settings where required to link an instructor’s Zoom account to the platform.

We use these permissions solely to support educational features such as scheduling and managing classes. Other meeting or user data is accessed only in real time when required and is never stored.

Note: Our application only stores the Zoom Meeting ID, a hashed version of the Meeting Password, and Zoom OAuth tokens. All OAuth tokens are encrypted at rest and in transit, never logged in plaintext, and protected with industry-standard security practices. No other Zoom data is stored.

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.

You have the right to access, update, or delete the information we have on you. You can do this by accessing your account settings or contacting us directly.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

To ensure the efficient use of storage resources, Ukkera reserves the right to delete account material data for accounts whose subscriptions have not been renewed for a period exceeding 6 consecutive months.

Deleted data includes all course materials uploaded by the user, such as videos, PDFs, documents, images, and any other stored files associated with the account. This action is irreversible once completed.

Upon deletion of material data, the account will be downgraded to the free-tier storage package. The account itself will not be deleted, and the user may continue to use the platform under the free plan or renew their subscription at any time.

• Inactivity Threshold: Accounts with no active subscription for more than 6 consecutive months are subject to material data deletion.
• Data Affected: All uploaded course materials including videos, PDFs, documents, images, and other stored files will be permanently deleted.
• Storage Downgrade: After deletion, the account storage will be reset to the free-tier package limits. No subscription charges will apply.
• Prior Notice: Ukkera will send email notifications to warn users before any data deletion takes place, giving them the opportunity to renew their subscription or back up their content.
• Account Recovery: The user account will remain accessible. A new subscription can be purchased at any time to restore full storage access for future content uploads.

Ukkera acts solely as a platform that enables instructors to offer and manage their educational content and services. Ukkera is not a party to any financial transaction between instructors and their students.

Ukkera bears no responsibility whatsoever for any fees, payments, charges, or any amounts of money collected by instructors from their students. Such transactions are exclusively between the instructor and the student, and Ukkera has no involvement, oversight, or liability regarding them.

Ukkera's sole financial responsibility is limited to the subscription fees paid by instructors directly to Ukkera for the use of its platform services. All disputes or issues arising from instructor-student financial transactions must be resolved directly between the parties involved.

• Instructor Payments from Students: Ukkera is not responsible for any money, fees, or charges that instructors collect from students. These transactions are solely between the instructor and the student.
• Ukkera's Responsibility: Ukkera is only responsible for the subscription fees paid by the instructor to Ukkera for access to and use of the platform's services.
• Dispute Resolution: Any financial disputes between instructors and students must be handled directly between them. Ukkera does not mediate, arbitrate, or intervene in such matters.
• No Refund Obligation for Student Payments: Ukkera is under no obligation to refund or compensate students for payments made to instructors. Any refund policies for student payments are set solely by the instructor.

We want you to be fully satisfied with your subscription. If you are not satisfied for any reason, you may request a full refund within 14 days from the start date of your subscription.

To be eligible for a refund, your refund request must be submitted within the 14-day window. Requests made after this period will not be eligible for a refund.

• Eligibility: Refund requests must be submitted within 14 days from the subscription start date.
• How to Request: Contact our support team at support@ukkera.com with your account details and reason for the refund request.
• Processing Time: Approved refunds will be processed within 7–10 business days to your original payment method.
• Non-Refundable Cases: Subscriptions that have passed the 14-day period, or accounts found to be in violation of our Terms of Service, are not eligible for a refund.